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The roles of consumers are agreed
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• The roles of consumers were documented
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The cost of consumer involvement is budgeted for
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• Consumers were reimbursed for their travel
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• Consumers were reimbursed for their indirect costs (e.g. carer costs)
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Policymakers respect the differing skills, knowledge and experience of consumers
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• The contribution of consumers was reported
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Consumers are offered training and personal support to enable their involvement
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• Consumers were provided with training to enable their involvement
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Policymakers ensure that they have the necessary skills to involve consumers effectively
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• Policymakers were provided with training to enable them to involve consumers effectively
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Consumers are involved in decision making
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• Consumers' advice was documented
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• Consumers' role in decision making was documented
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Consumer involvement is described in policy briefs
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• Consumers' contributions were described and acknowledged in policy briefs
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Policy briefs are available to consumers in formats and languages they can easily understand
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• Summaries of policy briefs were disseminated to consumers in appropriate formats
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