Table 3 Knowledge broker behaviours coded by level of experience

1

Asking closed questions

Yes

Yes

Yes

2

Asking open ended questions

Yes

Yes

Yes

3

Asking more detail

Yes

Yes

Yes

4

Building trust

Yes

Yes

Yes

5

Checking understanding

Yes

Yes

Yes

6

Managing the session

Yes

Yes

Yes

7

Diagnostics

Yes

Yes

Yes

8

Gaining agreement

Yes

Yes

Yes

9

Managing interludes

Yes

Yes

Yes

10

Letting them talk

Yes

Yes

Yes

11

Open dialogue

Yes

Yes

Yes

12

Pointing to problems or solutions

Yes

Yes

Yes

13

Positive regard

Yes

Yes

Yes

14

Referencing the reviewer

Yes

Yes

Yes

15

Reflecting back

Yes

Yes

Yes

16

Filtering

Yes

Yes

17

Frank disclosure

Yes

Yes

18

State re-state

Yes

Yes

19

Understanding context

Yes

Yes

20

Using humour

Yes

Yes

21

Negotiating

Yes

Yes

22

Setting expectations

Yes

Yes

23

Explaining

Yes

Yes

24

Power or ownership

Yes

Yes

25

Being neutral

Yes

26

Personal anecdote

Yes

27

Combining expertise

Yes

28

Frame-re-frame

Yes

29

Interplay of expertise

Yes

30

Highlighting inconsistencies

Yes

31

Accord and discord

Yes

32

Adding value

Yes

33

Testing constructs

Yes

34

No trust

Yes

35

Using examples

Yes