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Table 3 Knowledge broker behaviours coded by level of experience

From: Deconstructing knowledge brokering for commissioned rapid reviews: an observational study

  Knowledge broker behaviours Very experienced brokers Experienced brokers Less experienced brokers No consistent pattern
1 Asking closed questions Yes Yes Yes  
2 Asking open ended questions Yes Yes Yes  
3 Asking more detail Yes Yes Yes  
4 Building trust Yes Yes Yes  
5 Checking understanding Yes Yes Yes  
6 Managing the session Yes Yes Yes  
7 Diagnostics Yes Yes Yes  
8 Gaining agreement Yes Yes Yes  
9 Managing interludes Yes Yes Yes  
10 Letting them talk Yes Yes Yes  
11 Open dialogue Yes Yes Yes  
12 Pointing to problems or solutions Yes Yes Yes  
13 Positive regard Yes Yes Yes  
14 Referencing the reviewer Yes Yes Yes  
15 Reflecting back Yes Yes Yes  
16 Filtering Yes Yes   
17 Frank disclosure Yes Yes   
18 State re-state Yes Yes   
19 Understanding context Yes Yes   
20 Using humour Yes Yes   
21 Negotiating Yes Yes   
22 Setting expectations Yes Yes   
23 Explaining Yes Yes   
24 Power or ownership Yes Yes   
25 Being neutral Yes    
26 Personal anecdote Yes    
27 Combining expertise Yes    
28 Frame-re-frame Yes    
29 Interplay of expertise Yes    
30 Highlighting inconsistencies     Yes
31 Accord and discord     Yes
32 Adding value     Yes
33 Testing constructs     Yes
34 No trust     Yes
35 Using examples     Yes