Table 1 Rapid review inclusion and exclusion criteria
| Â | Included | Excluded |
|---|---|---|
Study type | Systematic reviews (quantitative and narrative) High quality primary studies | Â |
Population | General public/public health campaigns Targeted over-users/mis-users Ambulance services or dispatch | Calls to Police or Fire or general emergency services |
Study design | Observational or interventional | Â |
Intervention | Public health campaigns Targeted interventions to problem subgroups Behavioural interventions Possibly dispatch or triage systems | Â |
Outcomes | Reduced number of inappropriate or non-urgent calls to ambulance services or medical emergency phone numbers | Â |
Publication status | English language Peer-reviewed journal publication or public reports Published in the last 5 years |  |