Table 1 Rapid review inclusion and exclusion criteria
| Included | Excluded | |
|---|---|---|
| Study type |
Systematic reviews (quantitative and narrative) High quality primary studies | |
| Population |
General public/public health campaigns Targeted over-users/mis-users Ambulance services or dispatch | Calls to Police or Fire or general emergency services |
| Study design | Observational or interventional | |
| Intervention |
Public health campaigns Targeted interventions to problem subgroups Behavioural interventions Possibly dispatch or triage systems | |
| Outcomes | Reduced number of inappropriate or non-urgent calls to ambulance services or medical emergency phone numbers | |
| Publication status |
English language Peer-reviewed journal publication or public reports Published in the last 5 years |