Table 1 Value creation framework: research questions and indicators
Value created | Research question | Indicators |
|---|---|---|
Immediate value | Are the activities of the program perceived to have value in itself? | Levels of participation Levels of engagement Value of participation Networking |
Potential value | Was there an increase in knowledge capital through the promotion of knowledge exchange? | Level of trust Reputation of the community Skills acquired Information received |
Applied value | Did the program facilitate changes in practice? | Implementation of advice, outputs, and insights by members into their practice |
Realized value | Did the program perform up to the expectations of members? | Personal performance Organizational performance |
Reframing value | Following program completion, did the definition of success change for members? | Relationship with stakeholders |