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Table 3 Quality domains and subdomains assessed by measures reported in the studies

From: Quality of care in the context of universal health coverage: a scoping review

Authors, year

Intended implementation context

Foundations

Processes of care

Quality impacts

Illustrative measures

 

Populations

Governance

Platforms

Workforce

Tools

Competent care and systems

Positive user experience

Better health

Confidence in system

Economic benefit

Agarwal et al., 2019

Monitoring framework to measure community health worker (CHW) performances in low- and middle-income countries

 

X

X

X

X

X

X

 

X

 

• Ratio of CHWs to supervisors

• #/% of CHWs who have passed knowledge/competency tests (following training)

• #/% of CHWs who correctly addressed (treated) the identified health problem (as per items in a checklist)

Báscolo et al., 2018

National-level monitoring framework for implementation in the Region of the Americas

X

X

X

X

X

X

X

X

X

X

• Density and distribution of health workers

• Percentage of user satisfaction with the health services

• Healthy life expectancy

Bresick et al., 2019

Primary care performance measurement in Africa

 

X

 

X

X

X

X

 

X

 

• Identifies eight validated instruments to measure primary care performance in Africa. No specific measures reported

Gupta et al., 2018

National-level UHC monitoring framework for Bangladesh

X

 

X

  

X

 

X

X

X

• Tuberculosis treatment success rate

• Case fatality rate among hospitalized acute respiratory infection cases

Rezapour et al., 2019

Iranian Primary Health Care Quality Assessment Framework

X

X

X

  

X

X

X

X

 

• % of safe injections in the healthcare facility

• Customer satisfaction rate (%)

• % of patients aware about patients’ rights and responsibilities

Sprockett, 2017

Quality assessment tools for family planning programmes in low- and middle-income countries

 

X

X

X

X

X

X

   

• No specific measures reported