From: Quality of care in the context of universal health coverage: a scoping review
Authors, year | Intended implementation context | Foundations | Processes of care | Quality impacts | Illustrative measures | |||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|
 | Populations | Governance | Platforms | Workforce | Tools | Competent care and systems | Positive user experience | Better health | Confidence in system | Economic benefit | ||
Agarwal et al., 2019 | Monitoring framework to measure community health worker (CHW) performances in low- and middle-income countries |  | X | X | X | X | X | X |  | X |  | • Ratio of CHWs to supervisors • #/% of CHWs who have passed knowledge/competency tests (following training) • #/% of CHWs who correctly addressed (treated) the identified health problem (as per items in a checklist) |
Báscolo et al., 2018 | National-level monitoring framework for implementation in the Region of the Americas | X | X | X | X | X | X | X | X | X | X | • Density and distribution of health workers • Percentage of user satisfaction with the health services • Healthy life expectancy |
Bresick et al., 2019 | Primary care performance measurement in Africa |  | X |  | X | X | X | X |  | X |  | • Identifies eight validated instruments to measure primary care performance in Africa. No specific measures reported |
Gupta et al., 2018 | National-level UHC monitoring framework for Bangladesh | X |  | X |  |  | X |  | X | X | X | • Tuberculosis treatment success rate • Case fatality rate among hospitalized acute respiratory infection cases |
Rezapour et al., 2019 | Iranian Primary Health Care Quality Assessment Framework | X | X | X |  |  | X | X | X | X |  | • % of safe injections in the healthcare facility • Customer satisfaction rate (%) • % of patients aware about patients’ rights and responsibilities |
Sprockett, 2017 | Quality assessment tools for family planning programmes in low- and middle-income countries |  | X | X | X | X | X | X |  |  |  | • No specific measures reported |