Table 1 Development process timeline, activities and key deliverables

2018

Planning and initial phase

1. Proposal to the WHO Office Malaysia to revisit the Strategic Plan for Quality in Healthcare 1998 version

2. Engagement with the WHO Geneva Experts

3. Establishment of the Technical Working Group (TWG)

1. Establishment of Technical Working Group (TWG)

2. Appointment of a WHO technical expert

2019

Development phase (Year 1)

1. Stakeholder mapping

2. Design meeting (with the WHO technical expert)

3. Preparation of a research proposal for situational analysis

4. Sensitization of NPQH development through various channels

5. Conducting situational analysis which adopted three methods:

  a. Document review (local and international)

  b. Stakeholders engagement

      i. General healthcare providers through online survey

      ii. Public/community through online survey

      iii. Targeted key stakeholders’ group within and beyond MOH (in-person meeting – with the presence of the WHO technical expert)

          - Targeted stakeholders (MOH)

          - Targeted stakeholders (Non-MOH)

          - Representatives from the Technical/Vertical Programmes (MOH)

  c. Quality Improvement Initiatives identification and mapping

6. Series of TWG meetings/discussions to conduct SWOT analysis of key findings from the situational analysis to identify key areas of concern

7. Progress update presentations to Quality Committees at the MOH level

1. Identified areas of concern in quality healthcare to inform the development of the new policy and strategy

2020

Development phase (Year 2)

1. Series of TWG meetings/discussions to triangulate findings and identify strategic priorities to address the areas of concern

2. Preparing policy and strategy draft

3. Circulation of policy and strategy draft for review and feedback

4. Refinement of policy and strategy draft

1. Policy and strategy draft

2021

Development phase (Year 3)

1. Series of TWG meetings/discussions to refine policy and action plans

2. Re-engagement sessions with key stakeholders (virtual)

    a. Targeted stakeholders (MOH)

    b. Targeted stakeholders (non-MOH)

3. Presentation to top management

4. Further refinement of policy and strategy document

5. Launching of the NPQH

1. Finalized policy and strategy document named as National Policy for Quality in Healthcare

2022

Implementation phase

1. Five-year plan starts

2. Implementation workshops focusing on new activities

3. Meetings to monitor implementation progress

1. Achievement of indicators for each year