Table 3 Key stakeholder engagement sessions
From: Development of the National Policy for Quality in Healthcare for Malaysia
Year | Stakeholders involved and numbers | Questions/topic discussed |
|---|---|---|
2019 | General healthcare workers (n = 587) | 1. What is your opinion on quality activities/initiatives at your workplace? 2. What quality activities/initiatives at your workplace can be improved? |
Community and patients (n = 800) | 1. What matters most during healthcare facility visits? 2. What are the strengths of the healthcare facilities? 3. What suggestions do you have for improvement? | |
Targeted key stakeholders (a) Key quality stakeholders in MOH organizations (n = 31) - Quality programme leads* - State quality coordinators** - Selected quality champions*** | 1. What are the quality issues and challenges that you encounter in your programme/state/workplace? 2. How should we define quality in the Malaysian context? 3. How can we move forward to improve the implementation of quality interventions? | |
Targeted key stakeholders (b) Key quality stakeholders in non-MOH organizations (n = 18) Quality managers or representatives from: - Ministry of Higher Education - Ministry of Defence - Private hospitals - Malaysian Society for Quality in Health (MSQH) - Malaysia Medical Association - Family Medicine Specialist Association | 1. What are the quality-related issues that you encounter in your workplace? 2. How can we work together more effectively to improve the quality of health for the nation? 3. How do you receive feedback from patients? 4. What have you done to improve quality that can be replicated in the public sector by MOH? | |
Targeted key stakeholders (c) Representatives from MOH Technical Programmes such as HIV/AIDS, maternal health, tobacco and adolescent health (n = 13) | 1. What are the quality-related issues that you encounter in your programme? 2. How can we foster the integration of quality initiatives into the technical programmes? 3. What are your specific suggestions for strategies to accomplish integration? | |
2021 | Targeted key stakeholders (a) Session with MOH stakeholders (n = 62). Representatives from: - Quality leads from MOH programmes or divisions - State quality coordinators - Facility quality champions - Technical programme representatives | 1. Proposed local quality and quality improvement definitions 2. Proposed policy and action plan for NPQH 3. Implementation mechanism for NPQH |
Targeted key stakeholders (b) Session with non-MOH stakeholders (n = 17) Quality managers or representatives from: - Ministry of Higher Education - Ministry of Defence - Private hospitals - Malaysian Society for Quality in Health (MSQH) - Malaysia Medical Association - Family Medicine Specialist Association | 1. Proposed local quality definition 2. Proposed policy and action plan for NPQH |