Table 3 Characteristics of health service utilization due to COVID-19

n(%)

1950 (14.4)

Severity of symptoms [n(%)]

 Asymptomatic

198 (10.2)

 Mild

911 (46.7)

 Moderate

784 (40.2)

 Severe

57 (2.9)

Days to first healthcare seeking with symptoms [n(%)]

 Day 1

444 (22.8)

 Day 2

460 (23.6)

 Day 3

286 (14.7)

 Day 4–5

127 (6.5)

 More than 5 days

168 (8.6)

 Unclear

465 (23.8)

Preferred type of medical institution [n(%)]

 Primary healthcare institution

N/A

 First-level hospital

N/A

 Secondary hospital

N/A

 Tertiary hospital

N/A

Choosing the nearest medical institution [n(%)]

 No

N/A

 Yes

N/A

Waiting time for medical treatment [n(%)]

 Within 15 min

849 (43.5)

 15–30 min

452 (23.2)

 30–60 min

257 (13.2)

 1–2 h

177 (9.1)

 2–4 h

78 (4.0)

 4–6 h

40 (2.1)

 More than 6 h

97 (5.0)

Require for hospitalization [n(%)]

 No

N/A

 Yes

N/A

Clinical classification [n(%)]

 Light

939 (48.15)

 Regular

577 (29.59)

 Severe

65 (3.33)

 Critical

9 (0.46)

 No clinical classification

360 (18.46)

Improvement in symptoms after treatment [n(%)]

 Cured

750 (38.5)

 Significantly improved

569 (29.2)

 Slightly improved

464 (23.8)

 Not improved

155 (7.9)

 Worsened

12 (0.6)

Satisfaction with treatment services [n(%)]

 Not satisfied

142 (7.3)

 Not very satisfied

84 (4.3)

 Basically satisfied

599 (30.7)

 Satisfied

520 (26.7)

 Very satisfied

605 (31.0)