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Pathways to improve health information systems in Ethiopia: current maturity status and implications
Health Research Policy and Systems volume 20, Article number: 78 (2022)
To achieve national and international strategic goals, countries are advised to assess the maturity status of their health information systems (HIS), including business continuity and interoperability. This work aims to determine the existing maturity status of the Ethiopian HIS, set HIS improvement goals, and inform a path towards an improved national HIS by the end of 2024.
This assessment was a collaborative and transparent process that was carried out with the engagement of all key stakeholders through consultation. We used the Stages of Continuous Improvement (SOCI) tool to guide the assessment to measure the maturity level of the Ethiopian HIS in five core domains, 13 components and 39 subcomponents and to guide future plans.
The overall average score of the national HIS maturity was 2.68/5, which is categorized between repeatable (stage 2) and defined (stage 3) maturity levels. The assessment findings revealed that three out of the five HIS maturity domains were at a repeatable stage. Only the leadership and governance and the data quality and use domains were at the defined maturity level. A majority (7/13) of the subcomponents were at the repeatable level of maturity, while four were at the defined level. Policy, legal and regulatory framework and compliance from the leadership and governance domain and interoperability from the data quality and use domain were categorized as having an emerging status. Considering the current HIS maturity status, gaps and strengths identified, ongoing HIS initiatives, existing platforms, and the interest and level of engagement of senior government leadership, this assessment put forward an improvement roadmap for achieving the desired managed stage (4.37) of maturity by the end of 2024.
The findings show that the overall maturity level of the Ethiopian HIS is 2.68, which is between the repeatable and defined maturity stages. Enforcement of policies and legislation, data exchange among systems, and information and communication technology infrastructure business continuity planning are the main challenges of Ethiopian HIS requiring further investment. Strengthened and collaborative effort is critical to reaching the desired goal of “managed” HIS (stage 4) in the country by 2024.
Reliable health information is the foundation of decision-making across all health system building blocks [1,2,3]. Striving to tap into the huge benefit and positive impact of the health information system (HIS), the Ethiopian Ministry of Health (MoH) identified digital transformation and its governance as one of the major pillars of its Health Sector Transformation Plan II (HSTP-II, 2020–2025) . The MoH also developed the Information Revolution (IR) Roadmap  to provide overall guidance, including digital health investment, towards ensuring the availability of strong digitized HIS in the country.
In order to advance health system capabilities, countries are advised to assess the maturity status of their HIS, including business continuity and interoperability . Assessing the maturity level of the digital HIS will provide information for policy-makers and implementers to understand its areas of strength and those areas that need more attention. It can also guide a strategically linked improvement roadmap . If applied regularly, maturity assessment results can drive improvements in HIS that will eventually lead to better health outcomes .
The importance of assessing the maturity level of HIS endeavours using maturity model-based assessment tools has increased with the continuous advancements in health technology [7,8,9,10]. These methods are useful to describe the current maturity level of the HIS in terms of human resources, business processes, technology and organizational capabilities. The methods also facilitate users’ ability to set goals for future levels of maturity and inform the development of improvement plans [7,8,9,10]. These will help to realize the next maturity level towards a stronger HIS, enabling a country to meet its public health goals. HIS maturity assessments give due emphasis to the institutional maturity of the information system in its entirety, as well as the maturity of individual HIS components and the interoperability of those systems . WHO, through its engagement with the country offices, assesses and publishes the HIS maturity status of countries in the form of the Global Digital Health Index . Countries such as Kenya , Uganda  and Tanzania  likewise use maturity assessment tools to measure the maturity of different aspects of their HIS.
Over the past several years, Ethiopia has demonstrated progress in efforts towards an optimized HIS by producing guidelines and governance documents, implementing electronic HIS such as District Health Information Software 2 (DHIS2), and engaging in capacity-building and using data for planning and decision-making. However, the overall maturity of those systems and their level of interoperability has yet to be measured.
The maturity assessment reported herein is the first of its kind in Ethiopia. The assessment was aimed at determining the current maturity status of the Ethiopian HIS and its digital health progress in terms of leadership and governance, management and workforce, HIS information and communication technology (ICT) infrastructure, standards and interoperability, and data quality and use. Moreover, it aimed to identify interventions that are critical to achieving mature and interoperable HIS, and set forth an improvement roadmap describing the desired goal (by the end of 2024) of a resilient HIS in Ethiopia. The findings and recommendations of the current assessment have served as a basis for the development of the Digital Health Blueprint (DHBp), which the Ethiopian MoH launched in September 2021  and will hopefully continue to serve the same for the subsequent strategies in the country.
This assessment was a collaborative and transparent process that was carried out with the engagement of all key stakeholders through consultation and review of documents to measure the maturity level of the Ethiopian HIS and define future pathways to improve the system. Below are the steps the assessment followed.
Establishing a team of experts
Stakeholder mapping was done with the participation of all relevant stakeholders, including directorates of the MoH, agencies under the MoH, regions in Ethiopia, implementing and funding partners, and universities, to ensure representativeness. A team of experts from the Ethiopia Data Use Partnership (DUP) was delegated to lead the HIS maturity assessment.
Defining the scope of the assessment
This HIS maturity assessment aims to evaluate the maturity level of the overall HIS at the national level based on the HIS domains and subdomains. The assessment was conducted with the understanding that such knowledge would serve as a foundation and provide information for other HIS/digital health initiatives. Measuring individual-level HIS maturity status, however, was not within the scope of this assessment.
Document review and selecting the assessment tool
At the initial phases of this task, experts conducted a review of the available HIS/digital health maturity assessment tools and results for different countries. They also reviewed documents, including national documents, to help them reach consensus in selecting the assessment tool, identify the strengths and gaps in the Ethiopian HIS, and suggest interventions. These documents included digital health policies, global and domestic digital strategies and guiding documents, global trends, publications, research papers and assessment reports [7,8,9,10]. After this task, the team of experts decided to adopt the Stages of Continuous Improvement (SOCI) tool using the MEASURE (Monitoring and Evaluation to Assess and Use Results) Evaluation  to assess the maturity of the national HIS in Ethiopia. The SOCI tool was developed to help countries holistically assess, plan and prioritize interventions and investments to strengthen their HIS. The tool measures current and desired HIS status in five core domains described below across 13 components and 39 subcomponents, facilitates HIS improvement goal-setting, and maps a path towards improvement . The SOCI tool, unlike other HIS assessment tools, addresses the specific challenges that low- and middle-income countries experience in collecting and using health information and offers guidance that defines a progression to improvement in HIS . This tool was implemented in Uganda to serve a similar purpose as in this research . The five core domains are as follows:
HIS leadership and governance: deals with improving the impact of quality deliverables and organizational efficiency towards building strong governance on data quality, data management, data-sharing, data use, privacy and security, and business process continuity.
HIS management and workforce: addresses the availability of adequate personnel with characteristics, attributes and capabilities to perform tasks to achieve the intended goals.
HIS ICT infrastructure: deals with the implementation of required technology by applying standard operating procedures to enhance the daily business of the health sector and its stakeholders.
HIS standards and interoperability: deals with the realization of a health data exchange using nationally and internationally known and accepted standards.
Data quality and use: addresses data quality and data use culture-related issues for informed decision-making through well-organized systems and standard methods and techniques.
Expert consultation workshop to define HIS maturity level and map a path towards improvement
A 7-day consultative workshop was conducted with the participation of 41 senior experts from the identified stakeholders. These experts were further categorized into five groups, each consisting of an average of eight individuals with diverse expertise.
During the first day of the workshop, participants reached a common understanding of the assessment tool and its domains, components and subcomponents; discussed the major national digital health initiatives; shared available documents; and built consensus on the scoring mechanisms.
Workshop days 2–4: Guided by the SOCI assessment tool, the team of experts worked together to define the current status of the Ethiopian HIS. The assessment followed a hybrid self- and facilitator-administered approach in which external experts from the Ethiopia DUP spearheaded the exercise. This approach is recommended by the MEASURE Evaluation to minimize self-reporting bias and documentation burden and to maximize local ownership and objectivity .
Although defining individual-level HIS maturity was beyond the scope of this assessment, the digital health systems, implemented and owned by the MoH, regional health bureaus and agencies were given due consideration during the process. Each domain was evaluated in light of the HIS/digital health enhancement efforts made from service delivery points (SDPs) all the way to the national level.
The maturity level was measured across five stages—emerging, defined, repeatable, managed and optimized—based on the SOCI tool (Table 1). These five stages were given a score ranging from 1 to 5, respectively. All five groups of experts completed the HIS assessment Excel worksheet through consultation among the team members and explained their decision to the whole panel. Disagreements in scoring among the teams were solved by consensus. The average score of the five groups was analysed to present a cumulative score of the current maturity level for each SOCI subcomponent. The average score of the subcomponents was taken as the total score for each component and the average score of the components was taken as the total score for each domain. The team also outlined areas of strength and major gaps in Ethiopia’s HIS under each domain, component and subcomponent.
Workshop days 5–7: The team of experts evaluated the implications of the current maturity status of the country and document reviews to identify possible interventions and set forth a roadmap outlining the desired goal of the HIS maturity level in Ethiopia. The improvement roadmap was outlined for each domain of the SOCI tool. Future desired maturity levels were also determined by taking the average score of the five groups similarly to how the current maturity level was measured.
A total of 41 experts from diverse organizations participated in this exercise to assess the maturity level of the Ethiopian HIS and set forth a roadmap to improve the system. The experts included health informatics/digital health specialists, public health specialists, HIS analysts, health policy and governance analysts, monitoring and evaluation (M&E) and research advisors, information technology specialists (digital infrastructure-affiliated), e-health architecture and systems interoperability specialists, and health system researchers. Details of the participants’ organizations are described in Table 2 below.
Maturity level of the Ethiopian HIS
The overall average score found for the national HIS maturity was 2.68, which is categorized between the repeatable (stage 2) and defined (stage 3) maturity levels. The assessment findings revealed that three out of the five HIS maturity domains were at a repeatable stage. Only the leadership and governance and data quality and use domains were at the defined maturity level. A majority (7/13) of the subcomponents were at the repeatable level of maturity, while four were at the defined level. Policy, legal and regulatory framework and compliance from the leadership and governance domain and interoperability from the data quality and use domain were categorized as having an emerging status (Fig. 1).
In addition, this assessment identified major areas of strength and gaps for each SOCI domain and subdomain. Details of the identified strengths and gaps are presented in Additional file 1. Although there is a contextualized HIS strategic plan in the country, the plan is not updated or comprehensive, and has yet to be endorsed. Training and education programmes are not being reviewed on a regular basis by the designated authority to ensure sufficient HIS workforce and alignment with the evolving HIS needs and technology. Moreover, data exchange standards are not developed, no exchange standards between commodity management and HIS are established, and such exchange is not integrated into the national HIS plan. A national coordinating body (performance monitoring team, PMT) is not conducting regular data quality checks, data reviews and audits are not automated and are not analysed as required, and metrics reported on data quality issues are not used for continuous improvement. The team of experts also identified interventions that could facilitate mature and interoperable HIS, and put forward an improvement roadmap describing the “desired goal” (by the end of 2024) towards a resilient HIS in Ethiopia (Fig. 2).
The roadmap with possible interventions was developed considering the current HIS maturity status, gaps and strengths identified, ongoing HIS initiatives, existing platforms, and the interest and level of engagement of senior government leadership (Table 3). Some of the interventions include senior management endorsement and enforcement of HIS policies and legislation, developing tailored competency enhancement training and development programmes for the HIS/digital health workforce, defining the minimum national clinical data sets based on international standards, and organizing regular/consistent data quality reviews and audits and developing and using guidelines on data use impact.
This HIS assessment was conducted to measure the current maturity status of the HIS/digital health system at the national level, setting goals for the components of the system and suggesting possible interventions for continuous improvement.
The results of the current overall HIS maturity assessment indicate the status of the Ethiopian health sector in terms of the five key domain areas. Accordingly, the national HIS maturity level is between repeatable (stage 2) and defined (stage 3), with an average score of 2.68. This indicates that basic HIS/digital health processes are in place; the processes are based on existing and accessible policies; the need for standardized processes and automated functional capabilities is known and they are partly practised; there are approved, documented processes and guidelines tailored to HIS projects and activities; and a sense of collaboration and knowledge-sharing among stakeholders is increasing. This finding is in line with the results of the recent HIS maturity assessment conducted by WHO, in which Ethiopia scored a “desired” HIS maturity level . Our finding is consistent with other African countries such as Cape Verde, Ghana, Mali, Nigeria and Benin, where the HIS is at a “desired” level of maturity .
The assessment results showed that HIS management and workforce and data quality and use domains are at the defined stage of maturity. HIS management and workforce is a key component for the health sector at large to rely on health information for evidence-based decision-making, health service planning and delivery of quality care . In the Ethiopian health sector, there are well defined and documented competencies, roles and responsibilities for HIS task forces at almost all levels, even though much work has to be done in conducting regular HIS capability assessments and analyses. The country also has a multiyear HIS financing strategy  aligned with healthcare and HIS strategic priorities, and financial sources are identified for sustained HIS activities, which requires setting priorities in resource allocation.
Currently, Ethiopia implements data quality and use procedures with clear and defined rules for data collection, processing, analysis and use at all levels. A regular schedule is also defined for conducting data quality reviews and audits. Despite these efforts, this assessment indicates the need for a functional governing body for national data quality and use with standardized processes and engagement of health data actors. The findings also show the need to develop data quality plans that will be reviewed periodically, using defined standards and procedures by a coordinating body at all levels. Moreover, it calls for a concerted effort in nurturing a data use culture through advocacy and promotion, establishing knowledge management centres to transfer knowledge and skill, using recognition and incentive mechanisms, tracking data use impact and monitoring data use culture improvements.
This assessment also indicated that the domain leadership and governance is at a “repeatable” maturity level in Ethiopia. While promising progress has been made with regard to drafting workable documents, engaging stakeholders, and establishing technical and administrative committees, the sector in Ethiopia will have to strive to improve particular areas such as endorsing draft governance documents, defining the career path, revising the HIS structure and budgeting the M&E activities. Optimal maturity of this domain in Ethiopia will deliver operational certainty and stability focused on the goals of both the HSTP-II and DHBp, which are crucial in terms of improving the enforcement of policies, legislation and strategies for digital health; the alignment and implementation of the M&E plan; the definition of the organizational structure, coordination and functions of HIS; and setting the mechanism for HIS compliance.
Similarly, this assessment showed the need for strengthened effort to improve the maturity level of ICT infrastructure and HIS standards and interoperability domains in Ethiopia. To meet the goals of the HIS ICT infrastructure domain, MoH and its stakeholders will have to work towards ensuring stable power sources, fulfilling hardware requirements, enhancing connectivity, developing expert-level capacity and establishing business continuity at all levels. To address the current gaps, the development of harmonized and comprehensive plans is crucial.
The main gap identified regarding data exchange efforts is the lack of established HIS standards and guidelines and the need to develop a client registry service and enhance existing national registry services based on a formal feedback process. Efforts are needed to address the gaps in standards, guidelines and minimum data set development, update and maintenance, particularly in terms of establishing core repositories (such as client and provider indices) and endorsing, enforcing and monitoring the available standards from MoH and its stakeholders.
Zooming in to the individual components of each domain, we can further understand the existing challenges and where to invest in the years to come in addition to maintaining what has worked well. These areas include enforcement of policies and legislation, data exchange among systems, and ICT infrastructure business continuity plans that have “emerging” maturity levels. Addressing these will take a tailored and coordinated effort.
The HIS state targeted for 2024 (end of HSTP-II) is the “managed” (stage 4) maturity level, with an average score of 4.37. This level of maturity indicates that activities are under control, using established processes; requirements/goals have been developed and a feedback process is in place to ensure that they are met; and detailed measures for processes and products are in place and are exercised to the acceptable level.
The findings of this assessment, including the identified gaps with suggested interventions, were used to shape the national DHBp, which is now the main document for digital health investment in the country. The current HIS maturity status of the country will serve as a baseline for future assessment, and the DHBp, after its full implementation, will also be measured in terms of these domains.
Conclusion and recommendations
Our assessment used the SOCI tool to measure the maturity level of Ethiopian HIS in five core domains, 13 components and 39 subcomponents. This study revealed that the overall maturity status of the Ethiopian HIS is 2.68, which is between a “repeatable” and “defined” maturity stage. Enforcement of policies and legislation, data exchange among systems, and ICT infrastructure business continuity plans are the main challenges of Ethiopian HIS requiring further investment. Strengthened and collaborative efforts are critical to reaching the desired goal of “managed” HIS in the country by 2024.
The digital HIS implemented thus far by the Ethiopian MoH has played pivotal roles in the improvements seen towards addressing the access, quality and usability of health and health-related data. Therefore, based on this study, individual HIS components which have a wide impact and coverage in the country should be further assessed and action plans should be set in order to address the identified gaps and execute the proposed interventions.
Moreover, as measuring the maturity level of a country’s HIS is not a one-time task, this assessment should be conducted continuously in order to have a clear understanding as to where the system stands and how it is moving towards its targets.
Availability of data and materials
The data sets used and/or analysed during the current study are available from the corresponding author on reasonable request.
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We would like to acknowledge the following organizations for their contribution to this assessment: The Office of the State Minister– Operations, MoH Directorates (Health Information Technology Directorate [HITD], Policy, Plan and M&E Directorate [PPMED] and Human Resource Development Directorate); MoH Agencies: Ethiopian Public Health Institute (EPHI), Amour Hansen Research Institute (AHRI), Ethiopian Pharmaceutical Supply Agency (EPSA) and Ethiopian Food and Drug Administration (EFDA), Regional Health Bureaus (Addis Ababa City Administration Health Bureau, Afar Regional Health Bureau and Oromia Regional Health Bureau), Implementing Partners (Ethiopia Data Use Partnership [DUP], Ethiopia Digital Health Activity [DHA], Clinton Health Access Initiatives [CHAI] and ICAP), and universities (Addis Ababa University, University of Gondar, Hawassa University, Jimma University and Mekelle University) were an integral part of the assessment. We would also like to extend our gratitude to the 41 senior experts who participated in the assessment and in compiling the draft results.
This assessment was financially supported by the Bill & Melinda Gates Foundation (BMGF) through the Data Use Partnership (DUP).
Ethics approval and consent to participate
This assessment was undertaken by the Ethiopian MoH, and participants consented to be involved in the consultation workshop.
Consent for publication
The authors declare that they have no competing interests.
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Biru, A., Birhan, D., Melkamu, G. et al. Pathways to improve health information systems in Ethiopia: current maturity status and implications. Health Res Policy Sys 20, 78 (2022). https://doi.org/10.1186/s12961-022-00860-z
- Health information system
- Maturity assessment
- SOCI tool
- MEASURE Evaluation